Every PRNEUR order is carefully considered. If something isn’t right, we’ll make it so.
Returns
We accept returns within 14 days of delivery for items that are:
- Unworn and unwashed
- In their original condition
- Returned with all original tags attached
- Returned in their original packaging
Once your return has been received and inspected, your refund will be processed to your original payment method within 7 business days.
Please note that original shipping charges are non-refundable.
Exchanges
If you’d like to exchange your item for a different size, please contact our Customer Service team within 14 days of receiving your order.
Once your return has been approved, we’ll provide instructions on how to return your item. Exchanges are subject to stock availability.
If your requested size is unavailable, a refund or store credit will be offered.
Faulty or Incorrect Items
Every order is carefully inspected before dispatch. If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photographs where applicable
If your claim is approved, we’ll arrange a replacement or refund and cover any associated return shipping costs.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty, damaged or incorrect.
We recommend using a tracked delivery service, as we cannot be held responsible for items lost in transit.
Non-Returnable Items
The following items cannot be returned or exchanged unless they are faulty:
- Final Sale items
- Underwear
- Swimwear
- Any item returned in a worn, washed or damaged condition
Contact Us
If you have any questions regarding returns or exchanges, please get in touch.
Email: customerservice@prneur.co.uk